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What reservation transactions can I make online?
Elite Travel
Consulting provides travel planning tools to help you build the
perfect vacation package. The web site does not offer online booking
capabilities. However, we do have other travel site which offers
exciting vacation packages that you can book this very minute. Our
travel sites include:
-
CM.Travelonline.com
(www.cmtravelonline.com) offers some of the best collection of
adults-only vacations in the Caribbean and Mexico, all-inclusive
vacations for families, singles and couples, great European
getaways, cruise vacations and much, much more.
-
Find Me A
Hotel.com (www.findmeahotel.com) offers last minute vacation
packages, discount flights, rental cars, and over 55, 000 hotels
worldwide - all of which are available at affordable prices.
How
do I search for a vacation?
Use the vacation booking engines in
our travel web sites to search for a vacation package. After you
enter your search criteria, the booking engine automatically
searches for the best value-priced vacation package. You can then
use the selection screens to customize a travel itinerary.
How
important are the Terms & Conditions?
If you purchase a vacation
online, you are subject to the Terms & Conditions. The Terms &
Conditions are extremely important. They outline our policies and
procedures, and those set by our travel suppliers. We encourage you
to make a copy of the Terms & Conditions and read through them
carefully. By confirming your reservation, you acknowledge that you
have read and agree to the Terms & Conditions.
Why does the
booking engines return different flight times than what I entered?
When you search for specific departure or return times, the web site
returns flight times based on the following criteria:
- First it
searches for the best priced flights.
- Then it arranges those
best-priced flights in order of the closest time to what you
selected in the time preference menus for both departure and return.
Please note that if your preferred time does not appear, it may be
that the air carrier/s do not have flights available that match your
specified times.
How do I book an infant?
According to airline
regulations, an “infant” is a child under the age of two. Infants do
not require an airline seat and can sit on the lap of an adult
traveler while flying (“lap child”). If an infant is traveling with
you and you do not purchase a seat for the infant, you must inform
us of this when making your reservation. For some international
destinations, additional taxes may apply when you include an infant
on the reservation. The airline may also issue a ticket for the
infant traveler.
I would like my infant to have his/her own seat,
how should I book it?
When you search for a vacation package,
type the infant’s age in the Ages of Children field in the vacation
search tool on the home page. The web site then includes the infant
traveler when searching for available travel components. For infants
under the age of 1, please type 1 as the age of the infant.
How
do I book more than one room for a vacation?
To book more than
one room, you have several options. Review the list below to see
which option best meets your needs.
For Hotel Reservations Only:
For Vacation Packages Only:
For Large Group Bookings
Only:
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Elite Travel Consulting offers group travel arrangements,
with a minimum of 10 passengers and 5 hotel rooms. Passengers must
depart from the same city, and your group must book travel 60 or
more days prior to departure. Please contact your Elite Travel
consultant for more assistance.
How do I make special room
requests?
If you need to make a special room request, contact
your Elite Travel Consultant at 1-888-898-3628 for assistance.
How do I find the lowest vacation price?
Use the
tips in the list below to search for the best vacation price:
-
Plan your vacation
as far in advance as possible.
-
Compare midweek and weekend
departure prices.
-
Price morning departures and late departures
to get a feel for off-peak pricing.
-
Price a vacation with a
weekend stay-over.
-
Try to travel during non-peak times, if your
schedule is flexible.
How do I know what the vacation price
includes?
When you search for a vacation package, the
availability prices always include the combined hotel and flight
prices, feature prices, and all applicable air and hotel taxes and
fees. The web site does not add any surprise taxes or fees to the
air and hotel vacation prices when you confirm the reservation.
Note: Car prices do not include local state taxes, which are paid
upon arrival at the car rental location at the airport in the
destination. Car prices do not include extra day charges. Extra day
charges may apply if your return flight is one hour (or more) later
then the scheduled drop-off time for your rental car.
How far
from my intended travel date can I price a vacation?
Normally,
you can search for a vacation 330 days prior to departure. There may
be some exceptions to this rule. Please try different date options
if your vacation search is not successful.
When I checked the
vacation price yesterday it was lower than it is today. Why?
When
you price an Elite Travel vacation package, you view live inventory.
Because prices are based on many factors, including availability of
rooms/room types, flights and demand for the packages, prices can
fluctuate, even within minutes. As it is not uncommon for prices to
fluctuate, we suggest that you check out different flights or
alternate dates for a lower fare that is still available. The only
way to secure a vacation price is to pay for it in full.
How do I
apply payments?
After you complete a search and create your
preferred travel itinerary, click Book This Vacation to open the
payment screen. You apply payments in 2 or 3 easy steps of the
checkout process.
Are payments processed on a secure server? How
do I know?
Yes, all Elite Travel Consulting payments and partner
vacation payments are processed through a secure server. You know
the server is secure by the little closed lock that appears at the
bottom right of the Internet Explorer window. You can also see the
"secure" url displayed briefly on the bottom left of the screen
immediately after you click Complete Booking.
What taxes and
fees do I have to pay?
Taxes and fees can include airport
facility charges, federal taxes, state taxes, and government fees.
The complete vacation package determines the fees and surcharges.
The web site includes these fees in all vacation prices that appear
on the selection screens. Advertised specials or email prices do NOT
include air and hotel taxes and fees. When you search using the
vacation search tool, the prices you see in availability include the
air and hotel taxes and fees when you book online. In some foreign
destinations, there may also be additional nominal fees not included
in the vacation package price. These fees are due upon arrival and
must be paid at the airport before departure. For a listing of these
fees, see our Terms and Conditions.
Can I use more than one
credit card to apply payment?
Yes. You can use more than one
credit card to apply payment. However, we recommend that you contact
us directly and we will be delighted to secure the credit card
payments for you.
What happens when the web site rejects a credit
card?
The web site rejects a credit card if you enter the wrong
information, the credit card is invalid, or the credit card exceeds
its limit. If one of these situations occurs, you immediately
receive an error message. Contact your Elite Travel consultant for
assistance.
Can I use a travel credit to pay for a reservation I
booked online?
Yes. Contact your Elite Travel Consultant for
assistance. In addition, you can send your travel credit information
to:
Elite Travel Consulting, Inc.
Attn: Customer Support
12388 Warwick Blvd., Suite 203
Newport News, VA 23606.
When I
try to confirm my online booking, at the end of the reservations
process it says that my address cannot be verified. Why?
Our
system can only recognize your address if you enter it EXACTLY as it
appears on your credit card billing statement. Please refer to your
credit card billing statement, and try entering your address again.
If you continue to receive the "cannot verify address" message,
contact your Elite Travel consultant and have them verify the
information for you.
How can I get a copy of the confirmed
itinerary or my e-travel document?
When you confirm an online
reservation, the web site automatically sends you an email
confirmation to the email address you entered on the Checkout
screen. If you did not receive your confirmation, please call your
Elite Travel consultant at +1-757-358-8772 to have the confirmation
sent to you.
What forms of personal identification do I need when
I depart?
When you travel, you are required to provide
identification to verify your identity as well as that of any of
your traveling companions. For domestic travel (inside the U.S.),
you need to carry a non-expired government-issued photo ID that
matches the name on the reservation.
For international travel,
for U.S. citizens, acceptable forms of proof of citizenship include:
- Valid passport (required for Europe, Great Britain, Central
America, and Belize)
- Certified state-issued (not
hospital-issued) birth certificate and a government-issued photo ID
- Certified naturalization certificate and a government-issued photo
ID.
Married or divorced women, who travel under any name other
than that printed on their documentation, must supply a marriage
license and/or divorce decree (a copy is acceptable). In addition,
special requirements apply to children traveling with only one
parent or without parents.
For some international travel,
countries may not permit entry without a valid return ticket and/or
visa or other documentation. For example, travel to Central America
or Belize may also require a visa. Please contact the local embassy
or consulate for travel requirements and more information.
Important! As part of increased security measures, the U.S.
government is implementing new passport requirements over the next
few years. As of 23 January 2007, a passport or other accepted
documentation is required for all air travel to or from the
Caribbean, Bermuda, Central and South America.
-
As of 12 January
2009 a passport or other accepted documentation is required for all
sea travel to or from Mexico and Canada.
-
As of 12 January 2009, a
passport or other accepted documentation is required for all air,
sea, and land border crossings. Click here for additional
information.
How do I modify my confirmed online reservation?
You cannot modify your confirmed online reservation. To make changes
to the reservation, please contact your Elite Travel consultant at
+1-757-358-8772 for assistance.
Can I add passengers to a
confirmed reservation?
You cannot add passengers to a confirmed
reservation once it is booked. Please contact your Elite Travel
Consultant at +1-757-358-8772 to assist you in changing your
reservation and the conditions of the purchase.
How do I cancel
my online reservation?
Please contact your Elite Travel
Consultant at +1-757-358-8772 to cancel your reservation and request
a refund based on the Terms and Conditions of the vacation package.
How do I request a refund?
Contact your Elite Travel
Consultant at +1-757-358-8772 to cancel your reservation and request
a refund.
For refund inquiries please use the contact information
below:
Elite Travel Consulting, Inc.
Attn: Customer Support
12388 Warwick Blvd., Suite 203
Newport News, VA 23606.
What is
a favorite? How do I add this web site to my favorites?
Your
browser enables you to save links to web sites you visit most often.
These links are known as your favorites. Favorites enable you to
click a link instead of typing the web address every time you access
a web site. There is an entire menu option dedicated to favorites on
most web browsers.
Follow the steps below to add this web site to your favorites:
-
Open your Internet Explorer, and type the web
site’s address in the address field.
-
Select Add to Favorites
from the Favorites drop-down menu on the top navigation bar. The Add
Favorite box opens. Internet Explorer defaults to display the web
site’s name in the Name field.
-
Select the folder where you want
to include the web site, and click OK. Your browser adds the link to
your favorites list.
When I try to price or book a vacation
online, I receive an error message. What should I do?
When you
search for or book a vacation package, you may receive an error
message. Typically, error messages appear if the system is busy or
if there are network communication problems. If you receive an
error, attempt the action again in a few minutes or at a time when
the system might be less busy.
If you continue to receive an
error message after several attempts, email Elite Travel Consulting.
Include as much information as you can, including origin and
destination cities, travel dates, number of adult and child (ages
1-17) passengers, hotel preference, the specific error message, and
the step in the process where the message appears.
Who do I
contact if I need additional support or personal assistance?
For
assistance, email Elite Travel Consulting, or contact your Elite
Travel consultant at +1-757-358-8772 for assistance.
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